Frequently Asked Questions
The Game Appears Stuck or Frozen - What should I do?
1) Checking words can take a while because the dictionaries are stored in notecards inside the game and reading notecards via scripts takes time (SL limitation). Please be patient. It's NOT frozen. Wait for the results. NOTE: The dictionary has been significantly improved in the release of Sloggle, but some words, depending on their location in the dictionary could still take some time to validate.
2) If the game is actually frozen or stuck, it could be an SL glitch where a momentary lag spike interrupted the communication between the game and the HUD. If this happens, the game could possibly get stuck, waiting for a response that won't come. If this happens, you will need to reset the game. Please have all players stand up. Click the MENU button on the table and choose RESET from the menu. This will completely reset the game and allow you to start over. Sorry, lag is something I cannot fix.
If you feel something is actually wrong with the game, please contact me immediately. If I do not know, I cannot fix it.
Why does checking words take so long?
Checking words can take a while because the dictionaries are stored in notecards inside the game and reading notecards via scripts takes time (SL limitation). Please be patient. It's NOT frozen. Wait for the results.
Why can't I change my pose while sitting?
I've updated the code for the poses and now you should be able to click your seat (the round part you are sitting on) to get a menu. On the menu, you can choose PREV or NEXT to move through the poses. This allows you now to cam onto yourself and view the poses without having the view reset using the keyboard keys. Please note there is also a height adjust available in the menu in case you are floating above the seat or sunken down too far.
Why do I keep seeing an error when trying to start a game?
The steps to get started are:
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Accept the HUD you are given (or wear the one you have in inventory)
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Wear the HUD (Attach to Worn is suggested).
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Confirm everyone has their HUD attached to their screen.
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Once everyone is wearing their HUD, ONE player can click BEGIN on the game.
If someone clicks BEGIN before all players wear their HUD:
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The game is smart and will not let you start until all players wear the HUD.
If someone wanted to play, but did not sit down before BEGIN was clicked:
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Ask everyone to keep their HUD attached.
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Ask everyone to stand up.
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The game will reset itself.
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Everyone can now sit down at their spot.
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Ask them to please decline the new HUD offered.
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Wait for ALL players to confirm they have their HUD on.
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Now you should be able to click BEGIN to start the game.
If someone decides they do not want to play, what should they do?:
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Ask them to remove their HUD or simply stand up.
The game keeps giving me a HUD. Why?
Imagine the game gives you a HUD, you play, then you delete the HUD. How would you get another one when you want to play again? If the game stored your name, it could choose NOT to give you one, but if you deleted yours, you'd be stuck. The easiest way to manage this is: First time playing, accept the HUD. On subsequent games, decline the offer from the game, and simply use yours. If you delete yours, then you can always get another. This is the easiest method, in my opinion.
Why is there so much chat?
There are a lot messages required. It's a complex game, and a lot happens during play. Messages are blocks of text, and they take up a lot of memory if stored and pushed to the HUD or sent via dialog menus. To balance memory usage with necessity, I decided to use local messages that are "whispered", which cuts down on spam that is heard beyond 10 meters.
There might be a bug or a problem with my game. What should I do?
It is very important that you document what happened. I need as much detail as possible to find the problem and fix it. Example: I need to know how many people were playing, what was being done when the problem happened... what options did you click.. sequence of events... etc. The more detail the better. Contact me directly by either IM or note card, and I will do my very best to get it investigated and fixed. When a fix becomes available, a fix release will be delivered, for free - always free.
I crashed and when I came back, I was removed and my score is gone. Why?
The short story is this: Every prim in SL is assigned a unique UUID (key) so the server can keep track of everything in-world. When you have a HUD attached and you crash or log out, it is assigned a new (key) when you log back on. The game knows your HUD (key) when you begin the game. If you crash, or log out, and log back on, the game doesn't know your new HUD (key). For this reason, you will not be able to continue in the game that was in progress. This is by design, and will not be changed in the near future.
If the other players all stand up, keep their HUD on, and let you sit down with them, you can all start a new game - they can decline the HUD offer from the table.
Your games are no copy. What happens if I lose it due to SL problems?
I understand this. I've been in SL a long time, and I have lost things. Most creators are really nice about it, and will replace your inventory item. I am one of those creators. I do not believe you should be punished for SL inventory asset issues. Just let me know. I will re-deliver your game as soon as possible. My policy is, and always will be: "Your satisifaction is my guarantee."
What is your refund policy? I'm not satisfied with my purchase, can I have a refund?
My policy is, and always will be: "Your satisifaction is my guarantee." Although my products are relatively inexpensive, it's your money, and I understand how frustrating things can get when you are not happy with a purchase. My first goal will always be to work with you and try to help you resolve whatever is making you unhappy. Most times, it's easy to do. However, if we work together, and we cannot come to a resolution that you are happy with, the bottom line is YES, I will refund you. My only request is that you work with me first, and let me try to help. If you are unreasonable, or rude, then I will defer to the "buyer beware" policy of most businesses in SL and RL and a refund may not be possible.
How do I know if I have the latest version?
The marketplace store (located here) is always up to date with the latest version of your game. Click there and find your game, and look at the version number. It's shown at the top next to the name of the product, right above the picture of the product. Now, rez your game in-world (if not already rezzed), and click the MENU button, then choose VERSION. Your game info will show in local chat. Compare this with the market listing. If they are not the same, then you need an update! Contact me, and I'll re-deliver it for you ASAP.
Note on version numbers: The version numbers are shown with their engine number followed by release date:
Example: v1.0.043016 means: Engine version 1.0, release date is April 30, 2016 (Month, Day, Year).